After-sales policy

 

We want you to love every piece you receive. If something isn’t right, we‘re here to help. Below is our promise to you — clear, fair, and hassle‑free.

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1. Returns

You have 14 days from the date of delivery to request a return.

To be eligible for a return:

· The item must be unused, unworn, and in its original condition.
· All tags, packaging, and accessories must be included.
· Earrings (for hygiene reasons) are not eligible for return unless defective.

How to start a return:

1. Contact our support team with your order number and the item(s) you wish to return.
2. We will provide you with a return address and instructions.
3. Pack the item securely and ship it back using a trackable shipping method.

Return shipping costs are the responsibility of the buyer, unless the item is defective or we made a mistake.

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2. Refunds

Once we receive and inspect your return, we will notify you within 3 business days.

If approved:

· A full refund will be issued to your original payment method.
· Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Partial refunds may be granted for items that are not in their original condition, are damaged, or show signs of wear (not due to our error).

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3. Exchanges

We do not offer direct exchanges at this time.

If you need a different size, color, or style, please follow these steps:

1. Return the original item (see “Returns” above).
2. Place a new order for the item you want.

This is the fastest way to get the right piece. We will process your refund as soon as the returned item is inspected.

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4. Damaged or Defective Items

We stand behind the quality of our jewelry.

If you receive an item that is damaged, defective, or incorrect:

· Contact us within 7 days of delivery.
· Include your order number, a clear photo or video showing the issue, and a brief description.

We will:

· Send you a free replacement (if available), or
· Issue a full refund (including original shipping costs).

No return is required for damaged or defective items unless we specifically ask for it.

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5. Lost or Stolen Packages

Once your order is marked “delivered” by the carrier, we are not responsible for lost or stolen packages.

However, we want to help:

· Double-check with neighbors, your mailbox area, or your local post office.
· If the package is truly lost, contact us within 5 days of the “delivered” status.
· We will work with the carrier to file a claim. Depending on the outcome, we may offer a replacement or store credit.

For added protection, we recommend using a shipping address where someone can receive the package in person.

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6. Contact Us

Have a question not answered here? We‘re just a message away.

We reply within 24 hours (Monday – Friday). Please include your order number so we can help you faster.